Frequently Asked Questions
Can I modify or cancel my order?
You can modify or cancel your order, as long as it hasn't started processing yet.
If you need to modify or cancel your order, please let us know right away—we’re here to help!
How long does fulfillment take?
Fulfillment time is how long it takes to create your custom piece. For all our products, the process takes between 2–5 business days, depending on the production technique. We take extra care to bring your order to life just the way you want it!
Please note - Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
Can I return or exchange an item?
As each piece is made just for you, we’re unable to accept returns or exchanges for sizing, design, color, or change of mind.
Please double-check your address and size before placing your order. Once it’s sent to production, we can’t make any changes.
If you notice an error, let us know right away—we’re here to help!
Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and times vary by location.
What if my item arrives damaged?
If something isn’t right, reach out to us through the Contact page with photos, and we’ll help resolve it right away.